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        <Name>Hot Tea Bad for Five-Year Old Feet</Name>
        <Summary>Rita accidentally dipped her foot in my tea and ended up with 2nd degree burns.</Summary>
        <Description>&lt;p&gt;Yesterday afternoon, Rita was home with me while Rose was at school.&amp;nbsp; The two of them alternate going to school every other Thursday so they can get some one-on-one time with Mom.&amp;nbsp; Anyway, Rita and I were about to read a book together and I'd made a cup of tea and set it on the coffee table.&amp;nbsp; I went upstairs to fetch the book when I heard her scream.&lt;/p&gt;&lt;p&gt;I hurried back down to find her hopping around and screaming about her foot.&amp;nbsp; She had begun rolling around on the couch when I went upstairs and dipped her foot straight into my tea.&amp;nbsp; Andy and I ended up taking her to U of M emergency where she was bandaged up.&amp;nbsp; We had to return today because the doctor hadn't sealed off the bandages very well and they were opening up and dirt could easily get in.&lt;/p&gt;&lt;p&gt;Rita has been much happier since she got her bandages on yesterday afternoon.&amp;nbsp; She hasn't been on painkiller and didn't even wince when they changed her dressing today.&amp;nbsp; I'm hoping her seemingly pain-free state continues.&lt;/p&gt;&lt;p&gt;When we first arrived at the ER, yesterday afternoon, they mistakenly directed us to the main burn unit inside the hospital.&amp;nbsp; We drove to the main entrance and I took Rita in.&amp;nbsp; She was screaming the entire time as we asked for help and were escorted to the burn clinic.&amp;nbsp; Once there, they informed us that we had to go back to emergency.&amp;nbsp; By the time Rita was eventually seen, I was a bit shaky having listened to her cries of agony for over an hour.&lt;/p&gt;&lt;p&gt;Hard to believe that they misdirected us in the first place and it's also surprising that they didn't dress her wound properly.&amp;nbsp; I questioned the original doctor about the dressings and he felt they were adequate but today when I brought her back, everyone we spoke to agreed that the bandages were not adequate and might easily lead to infection if left alone.&lt;/p&gt;&lt;p&gt;One other frustrating thing about hospitals.&amp;nbsp; When we first got there, they took her name, birthdate, asked why we were there&amp;nbsp;and gathered other information.&amp;nbsp; Once in the exam room, a technician came in and went through the same line of questions all the while looking at her chart (perhaps checking to see if our answers were consistent).&amp;nbsp; Later, a nurse came in and we went through the same questions.&amp;nbsp; Finally, the doctor.&amp;nbsp; Rita was soooo sick of hearing me tell people that she'd put her foot in a cup of tea she asked me to stop talking about it.&lt;/p&gt;&lt;p&gt;Today, when we went back, we went through the same story again with 3 or 4 more people.&amp;nbsp; One doctor had enough of a sense of humor to assume her weight hadn't changed overnight but the entire process was so impersonal.&amp;nbsp; It's as if no one hears what you're telling them.&amp;nbsp; Each person is operating in a vaccuum and is meeting you for the first time.&amp;nbsp; There's seemingly no continuity or communication from one person to the next.&amp;nbsp; Do all those people really need to know Rita's date of birth?&amp;nbsp; Can't they store it somewhere where they all can access it?&lt;/p&gt;&lt;p&gt;Interactions are all about getting the fields on the forms filled in properly and instead of feeling like a person, you feel like you're a case, a speciman, an entity to be processed.&amp;nbsp; Granted, these people treat dozens of patients each week but the care part of the treatment is lacking.&amp;nbsp; To be fair, many staff members seem to be making an effort to be friendly.&amp;nbsp; Perhaps it is just the structure of the burocracy that leaves me feeling like a package arriving at a Fed Ex drop box where it is picked up and passed through several levels of sorting before arriving at a clearly defined, pre-identified destination.&lt;/p&gt;&lt;p&gt;All thanks, however, go to U of M for fixing up Rita's foot.&amp;nbsp; She was more than happy to return this morning and watch cartoons on the exam room's TV and she greatly appreciated the popsicle and stickers.&lt;/p&gt;</Description>
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